Shipping & Delivery Policy

1. Introduction

Getmeds is committed to the safe, accurate, and timely delivery of medicines to every customer — patients, hospitals, pharmacies, distributors, clinics, and pharmaceutical partners. This Shipping & Delivery Policy outlines how Getmeds handles order dispatch, packaging, delivery, and product integrity from our warehouse to your location.

As a licensed pharmaceutical wholesaler, importer, distributor, and retail pharmacy, our shipping and delivery practices follow Good Distribution Practice (GDP) standards, FDA Philippines regulations, and international guidelines for pharmaceutical handling.

2. Delivery Coverage

Getmeds delivers pharmaceutical products across the Philippines to authorized customers, including:

• Private hospitals and hospital pharmacies
• Government hospitals and public healthcare institutions
• Retail drugstores and community pharmacies
• Licensed pharmaceutical distributors and sub-distributors
• Clinics and specialty medical facilities
• Individual patients (for approved orders)

For specific delivery availability in your area, please contact us at +63 919 076 9105 or info@getmeds.ph.

3. Order Verification Before Dispatch

Every order dispatched by Getmeds undergoes mandatory verification by our licensed pharmacists before it leaves our warehouse.

Verification includes:

• Confirmation of authorized and validated sales order or delivery request
• Product name and formulation
• Batch and lot number
• Expiry date
• Quantity ordered vs. quantity dispatched
• Regulatory compliance for the product category
• Prescription verification (for prescription medicines)

No order is dispatched without proper verification and authorization.

4. Stock Rotation Standards

To ensure customers always receive the freshest available stock, Getmeds follows internationally recognized stock rotation methods:

• FEFO (First-Expired-First-Out) — Products closer to expiration are dispatched first, ensuring optimal shelf life for the customer
• FIFO (First-In-First-Out) — Products received earlier in inventory are dispatched first, maintaining efficient inventory flow

This ensures our customers receive products with maximum remaining shelf life whenever possible.

5. Packaging Standards

All Getmeds orders are packaged with strict quality standards to maintain product integrity from warehouse to delivery.

Packaging requirements:

• Clean, sanitized packaging materials
• Tamper-proof containers with security seals
• Temperature-appropriate packaging for cold-chain and specialty medicines
• Cushioning and protection for fragile items (vials, ampoules, glassware)
• Batch and expiry labels visible without opening
• Compliance with hazardous materials regulations (where applicable)

Cold-chain products are packaged with:

• Temperature-controlled insulated containers
• Validated cold-chain packaging materials
• Temperature monitoring devices (where required)
• Clear cold-chain handling instructions

6. Quality Control Before Dispatch

Every order undergoes a dual-verification quality check by our licensed pharmacists and warehouse personnel before dispatch.

Quality control includes:

• Independent verification of picked items against the original order
• Confirmation of batch, expiry, and quantity
• Physical inspection of packaging integrity
• Cold-chain integrity check (for temperature-sensitive products)
• Sign-off on the dispatch checklist by authorized personnel

This dual-verification process is designed to prevent dispatch errors and ensure every customer receives the correct product in the correct condition.

7. Delivery Documentation

Every Getmeds delivery is accompanied by complete documentation for transparency and regulatory compliance.

Delivery documents include:

• Delivery Note or Sales Invoice
• Batch and expiry details for every product
• Transport temperature logs (for cold-chain shipments)
• Authorization signatures from our Pharmacist and Dispatcher
• Certificate of Analysis or Certificate of Origin (available upon request for institutional customers)

Customer responsibilities upon delivery:

• Verify products against the Delivery Note
• Check quantities, batch numbers, and expiry dates
• Inspect packaging for damage or tampering
• Sign the Delivery Receipt to confirm acceptance
• Report any visible damage, leakage, or shortage at the point of delivery, before signing

8. Cold-Chain Handling

For medicines requiring temperature-controlled storage (e.g., biologics, vaccines, insulin, oncology therapies), Getmeds provides GDP-compliant cold-chain handling throughout the delivery journey.

Cold-chain standards:

• Continuous temperature monitoring from warehouse to delivery
• Validated cold-chain packaging (2–8°C or as required)
• Temperature data loggers (where applicable)
• Priority dispatch and delivery scheduling
• Direct handoff to the customer or authorized representative

Cold-chain delivery requirements:

• Cold-chain integrity must be verified at the point of delivery
• Customers must inspect the temperature log or delivery temperature record before signing
• Claims involving cold-chain products must be raised at delivery — not after acceptance
• Once cold-chain products are accepted, Getmeds cannot be held responsible for post-delivery temperature excursions

Refer to our Return & Refund Policy for full details on cold-chain claims.

9. Special Handling for Regulated Products

Controlled Substances (PDEA-Regulated)

• Dispatch requires additional documentation and authorization
• Delivery only to the authorized customer or their designated representative
• Valid government-issued ID required upon delivery
• Compliance with RA 9165 and PDEA regulations

Oncology and Chemotherapy Medicines

• Enhanced packaging and handling protocols
• Cold-chain verification where applicable
• Priority dispatch for patient assistance program orders

Blood Bags, Contrast Media, and Sterile Devices

• Sterility-critical handling
• Tamper-evident packaging
• Inspection required at delivery to verify seal integrity

Special Permit Medicines (CSP, EUA, Named-Patient Access)

• Custom coordination for import and delivery
• Documentation aligned with FDA Philippines regulatory approvals
• Delivery scheduled in coordination with the patient's treatment plan

10. Delivery Inspection at Receipt

Upon delivery, customers are responsible for inspecting the shipment and reporting any issues before signing the Delivery Receipt.

What to check at delivery:

• Correct product — matches the Delivery Note
• Correct quantity — count all items
• Batch and expiry dates — verify against your order
• Packaging integrity — no damage, no tampering, seals intact
• Cold-chain products — verify temperature log if applicable

If issues are found:

• Visible damage, leakage, or shortage: Annotate the Delivery Receipt and take photographs before signing
• Cold-chain excursion: Refuse acceptance and contact Getmeds mmediately
• Wrong product: Refuse acceptance and contact Getmeds immediately

Concealed damage or defects (not visible at delivery) must be reported within 7 calendar days from receipt. Refer to our Return & Refund Policy for the full claims process.

11. Delivery Timelines

Delivery timelines depend on your location, product type, and order urgency. Our team will confirm specific delivery timelines during order processing.

General delivery windows:

• Metro Manila: Priority delivery available for urgent orders
• Luzon (outside NCR): Standard delivery within scheduled routes
• Visayas and Mindanao: Delivery in coordination with regional logistics partners

Note: Delivery timelines may be affected by:

• Prescription verification and order confirmation
• Product availability and cold-chain preparation
• Weather conditions and natural disasters
• Traffic and logistical disruptions
• Regulatory clearance (for imported or special-permit medicines)
• Government holidays and off-hours

For urgent oncology, hematology, or critical care orders, please contact our team directly at +63 919 076 9105 for priority coordination.

12. Delivery to Institutional Partners

For hospital pharmacies, government institutions, distributors, and pharmaceutical partners, delivery follows the terms of your Purchase Order, contract, or bidding documents.

• Scheduled delivery routes and standing supply agreements
• Bulk delivery coordination
• Emergency delivery for critical care and ICU supply
• Dedicated account managers for logistics coordination
• Formulary-ready documentation for hospital pharmacy committees

Contact your Getmeds account manager for institutional delivery arrangements.

13. Delivery to Individual Patients

For patients ordering medicines from Getmeds:

• Delivery scheduled after prescription verification and order confirmation
• Direct delivery to the patient or authorized representative
• Valid identification required upon delivery (for prescription medicines and controlled substances)
• Cold-chain medicines require the recipient to be available and prepared to refrigerate immediately

14. Product Integrity and Traceability

Getmeds maintains full traceability of every dispatched product from our warehouse to your delivery location.

• Every product is traceable to its batch and lot number
• Expiry dates are documented on every dispatch
• Temperature logs are maintained for cold-chain shipments
• Delivery Receipts are retained for regulatory audit
• Sales Invoice reconciliation with dispatch records

This traceability supports pharmacovigilance, product recall coordination, and regulatory compliance.

15. Delivery Delays or Issues

While Getmeds strives for on-time delivery, delays may occur due to circumstances beyond our control. In such cases, Getmeds will:

• Notify affected customers as soon as possible
• Provide revised delivery timelines
• Coordinate alternative arrangements where feasible
• Prioritize urgent medical orders (oncology, hematology, critical care)

For delivery delays or issues, contact our team at +63 919 076 9105 or info@getmeds.ph

16. Regulatory Compliance

This Shipping & Delivery Policy operates in compliance with:

• Republic Act No. 9711 — Food and Drug Administration Act of 2009 (FDA Philippines)
• Republic Act No. 10918 — Philippine Pharmacy Act of 2016
• Republic Act No. 6675 — Generics Act of 1988
• Republic Act No. 9502 — Universally Accessible Cheaper and Quality Medicines Act of 2008
• Republic Act No. 9165 — Comprehensive Dangerous Drugs Act of 2002 (for controlled substances)
• PDEA regulations — governing License to Operate (LTO) categories S1 to S5, as applicable to Getmeds' licensed activities (importation, distribution, and retail of regulated substances)
• Philippine Pharmaceutical and Healthcare Association (PHAP) Code of Practice — on ethical pharmaceutical operations
• WHO Good Distribution Practices (GDP) and WHO Good Storage Practices (GSP) — for medicine handling, storage, and distribution

17. Changes to This Policy

Getmeds reserves the right to update this Shipping & Delivery Policy at any time to reflect changes in laws, regulations, or operational practices. Material changes will be posted on this page with an updated effective date.

Continued use of Getmeds services after policy changes constitutes acceptance of the revised policy.

18. Contact Us

For questions about shipping, delivery, or dispatch:

For urgent delivery concerns, please call our hotline directly.